Returns & Exchanges
We want you to love your candles.
Because every piece is handmade to order, we are unable to accept returns or exchanges on standard orders. However, your satisfaction matters deeply to us and we will always make things right.
Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item, please contact us within 5 days of delivery with a photo and we will send a replacement at no charge.
Custom & Bulk Orders
Returns & Exchanges
We want you to love your candles.
Returns are accepted within 30 days of delivery with free return shipping and no restocking fee.
If you're not completely satisfied with your order for any reason, contact us within 30 days of delivery and we will make it right — no hassle, no hidden fees.
Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item, please contact us within 30 days of delivery with a photo and we will send a replacement at no charge or issue a full refund — whichever you prefer.
Standard Orders
Because every piece is handmade to order, we ask that you contact us before returning so we can find the best solution for you. Returns are accepted within 30 days, return shipping is free, and there is no restocking fee.
Custom & Bulk Orders
Custom and bulk orders are final sale once production has begun. Please review all details carefully before confirming your order. This is the only exception to our return policy.
How to Reach Us
Contact us through our Contact page with your order number and a description of the issue. We respond within 1 business day and we will do everything we can to make it right.
Thank you for supporting a small handmade business. We truly appreciate every order. 🌸
Custom and bulk orders are final sale once production has begun. Please review all details carefully before confirming your order.
How to Reach Us
Contact us through our Contact page with your order number and a description of the issue. We respond within 1 business day and we will do everything we can to make it right.
Thank you for supporting a small handmade business. We truly appreciate every order. 🌸